Questions

Frequently Asked Questions

Q. What wines will I receive each month?
A. Club Classic members receive two different wine selections each month. Club Elite members receive four bottles, two of each different wine selection. Depending on the type of wines you selected - all reds, all whites, or one of each. We are proud to feature wines from the New World, and many exclusively available through our network of independent wine consultants.

Q. What should I do if a wine is "corked" or leaking?
A. If you receive a wine that is corked (smells musty) or wine is leaking from the cork, please contact our customer service department at wineclub@nwwii.com or            510-636-4016 during our normal business hours, M-F 8am-5pm Pacific and we will send you a replacement wine at no additional charge. Due to shipping temperature variations or compromised corks, wine leakage can occur. Crystals and sediment in wine is naturally occurring and not an indication of quality. We encourage our customers to always sample a wine first before determining there may be a problem with the wine.

Q. What states do you ship to?
A. We currently ship to California and New Hampshire. New States are added weekly and the website is updated when new states come on board.

Q. When will I receive my wine club shipments?
A. You are billed the 1st business day of each month, and wines are shipped on the 15th. Periodically we do experience slight delays due to weather or other factors.

Q. How are the wines shipped?
A. The wines are shipped via FedEX, Golden State Overnight or UPS ground with adult signature over 21 required. If you are not home to receive wine shipments, please make sure to have them sent to your office or a neighbor's home.

Q. When will I be billed for my Wine Club?
A. New members will be billed and shipped upon enrolling in the wine club. After the initial shipment, members will then be billed the 1st business day of each month, and shipped on the 15th. For example, if you join on the 25th of the month, your first shipment will go out immediately. You will again be billed on the 1st for the next month's shipment.

Q. What if I want to change my membership or the types of wines I receive?
A. You may switch your membership to any combination of wine types: either all reds, all whites, or one of each. Simply email  wineclub@nwwii.com to make the request.

Q. What if I need to cancel my membership?
A. If you need to cancel your membership for any reason, you may do so with no obligation after the first shipment. Simply email wineclub@nwwii.com or call 510-636-4016 during our normal business hours, M-F 8am-5pm Pacific.

Q. Can I re-order wines I receive in my monthly shipment?
A. Yes, you may re-order wines but quantities are very limited. Please email wineclub@nwwii.com for special requests.

Q. How much is tax & shipping?
A. Tax and shipping is calculated based on the ship-to destination and is calculated during the ordering/checkout process.

Q. What are the payment options?
A. You credit card is billed automatically on the 1st of the month.

Wine Club

Club Classic

Club Elite